RETURN & REFUND POLICY
At Finest Extensions, we want every customer to have a positive experience with their purchase.
We accept returns and refunds only when the following requirements are met.
RETURN ELIGIBILITY
All return or refund requests must be submitted within 48 hours of delivery. Requests made after the 48-hour timeframe may not be accepted.
Once the hair has been untied, removed from its original packaging, installed, cut, colored, processed, washed, or otherwise altered, the order is considered FINAL SALE and is no longer eligible for a return or refund.
To qualify for a return or refund, the hair must:
Be completely unused and untouched
Remain tied and bundled exactly as received
Remain in its original packaging
NOT have been removed from the packaging
NOT have been bleached, dyed, colored, toned, or chemically processed
NOT have been cut, trimmed, installed, or altered
NOT have been washed, conditioned, curled, straightened, or manipulated in any way
1
RETURN PROCESS
Please contact Finest Extensions within 48 hours of delivery to request a return. Include your order number and a brief explanation of the reason for your return.
We may request photos or additional information to verify that the hair meets our return requirements.
2
Please do not ship a return without receiving return instructions and approval from Finest Extensions.
Once the returned hair is received, it will be inspected to ensure it meets all return requirements. If approved, your eligible refund will be issued to the original payment method.
Return shipping costs are the responsibility of the customer unless the return is due to an error made by Finest Extensions or the customer received an incorrect or damaged item.
3
CUSTOMER SUPPORT & PAYMENT DISPUTES
If you have any questions, concerns, or issues with your order, please contact us directly before opening a payment dispute or chargeback.
We are happy to assist you and will make every reasonable effort to address your concerns and find an appropriate resolution.
Customers may text, email, or call Finest Extensions for assistance. We kindly ask that you give us the opportunity to resolve your concern directly before contacting your bank, credit card company.
4
Please refrain from filing a chargeback or payment dispute without first contacting Finest Extensions
A payment dispute does replace & override our return and refund policy.
We value our customers and appreciate the opportunity to answer your questions, address your concerns, and provide assistance when needed.
Thank you for choosing Finest Extensions!
Quality hair. Exceptional service.